CO-OP LIVE VENUE ACCESS AND TICKETING T&CS
VENUE & TICKETING
CO-OP LIVE VENUE ACCESS AND TICKETING T&CS
These terms and conditions (the “Venue T&Cs”) govern your purchase of tickets and your admission and conduct at the Venue. By purchasing Ticket(s) and/or entering, or attempting to enter the Venue, you agree to be bound by these Venue T&Cs. Please therefore read them carefully.
1. DEFINITIONS AND INTERPRETATION
1.1 In these Venue T&Cs, certain words have specific meanings, as follows:
“Co-op Live” / “we” / “us” / “our” means Eastlands Arena Limited (trading as Co-op Live), with company number 13159367 and registered office address 55 New Bond Street, London, W1S 1DG.
“Customer” / “you” / “your” means any person purchasing a ticket for and/or seeking admission to the Venue.
“Event” means a music concert, sporting event or other live event taking place at the Venue.
“Organiser” means a person or entity organising an Event, which may be Co-op Live or another person or entity such as a promoter, producer, artist, sporting team or record label.
“Ticket” means the mobile/barcode electronic ticket available through the Co-op Live mobile app, or any paper ticket, mobile/barcode electronic ticket, wristband, chip technology or any other device or mechanism we may offer over time, including paperless mechanisms, which allows the bearer to attend an Event.
“Ticket Agent” means a person authorised by Co-op Live and/or the Organiser(s) to sell Tickets for an Event.
“Venue” means “Co-op Live” the multi-purpose entertainment arena, located at 1 Sports City Way, Either Campus, Manchester, M11 3DU and all other locations owned, occupied or utilised by us in and around “Co-op Live”.
2. HOW THESE TERMS WORK
2.1 These Venue T&Cs govern your admission to and conduct at the Venue. By purchasing a ticket and/or entering, or attempting to enter, the Venue, you agree to be bound by these Venue T&Cs.
2.2 Each purchase of a Ticket and visit to the Venue will be subject to the Venue T&Cs in force at the time of the visit and shall supersede any previously issued terms and conditions. We reserve the right to change these Venue T&Cs from time to time or on an Event by Event basis and you are responsible for ensuring you have read and understand the Venue T&Cs in force at the time of entering or attempting to enter the Venue.
2.3 In addition to these Venue T&Cs, some Organisers and/or Ticket Agents may have their own terms and conditions, which will apply to you when purchasing and/or using your Tickets to attend an Event. You are encouraged to read these prior to purchasing Tickets. If there is any inconsistency between these Venue T&Cs and any of the terms specified by Organisers and/or Ticket Agents, these Venue T&Cs shall take precedence.
3. ENTRY INTO THE VENUE
3.1 You must produce a valid Ticket (and, where applicable, valid ID) to gain entry to the Venue for every Event.
3.2 For certain Events (as determined by Co-op Live at its discretion), in addition to producing a valid Ticket, you may be required to produce photo ID which matches the name displayed on the Ticket in order to enter the Venue. Where all Tickets are in the lead booker’s name and photo ID is required, all members of a party must enter the Venue at the same time, and we reserve the right to refuse entry to any party member not attending with the lead booker.
3.3 In order to ensure the Venue is a safe environment for you and other visitors, searching is a condition of entry. We may search you, your clothing, your bags, your vehicle and/or any other items, as determined necessary by us in our reasonable discretion, as a condition of entry and at any time whilst you are within the Venue and its immediate vicinity. Refusal or failure to co-operate in any search may result in you being refused entry to, or being ejected from the vicinity of, the Venue without refund.
3.4 The Venue uses walk-through security search arches, handheld security wands and intelligent screening systems. If you have a health condition and do not wish to pass through these screening technologies, for instance if you are pregnant or have a pacemaker, please alert our security staff. We reserve the right to refuse you entry to the Venue if you refuse to use the screening technologies, as determined at our reasonable discretion.
3.5 There will be no admission to the Venue and/or an Event before the designated door opening times.
3.6 For some Events, failure to arrive on time may result in admission being delayed or refused. Every effort is made to admit latecomers at a suitable break in the Event (if any), however, admission cannot be guaranteed and is at the discretion of Co-op Live and/or the Organiser. We will not refund Tickets if you miss all or part of an Event due to your late arrival.
3.7 During an Event, there will be no re-admission once you have left the Venue except in limited circumstances and at our sole discretion. This does not include leaving the Co-op Live bowl to purchase refreshments or use the washroom facilities within the Venue.
4. EVENTS AND SEATING
4.1 You are responsible for checking that an Event is going ahead at the date and time displayed on your Ticket.
4.2 The performance start times and/or estimated duration advertised on tickets, promotional literature, websites and/or social media are approximate and subject to change. It is your responsibility to make appropriate arrangements to ensure that you arrive at the Venue in sufficient time in case the Event starts early and to ensure that you are able to stay until the close of the Event, if it overruns. If an Event does not run to the precise times advertised, refunds will not be payable, and we will not be responsible for the cost of alternative travel arrangements or for any other loss you suffer (including loss of enjoyment).
4.3 By attending an Event at the Venue, you acknowledge that prolonged exposure to loud noise may cause damage to your hearing and flashing lights may be used at the Venue during a performance.
4.4 For Events with seated and/or standing arrangements, each Ticket provides you with the right to use a seat or to stand in an area (as applicable) of a value and location corresponding to that stated on your Ticket. Where it is not possible to allow you to occupy the specific seat/area on your Ticket, we reserve the right to provide alternative seats/areas. In these circumstances, we will use reasonable endeavours to provide you with a seat/area of equivalent value to that which you purchased. Where we are unable to do so, we will reimburse you with the difference in value of the seat/area we are able to provide and the value of the seat/area printed on your Ticket. We shall have no further liability to you as a result of any changes in seats/areas.
4.5 In the case of a designated seat Ticket, whilst we reserve the right to ask you to remain seated, you are permitted to stand or dance within the designated seat space, however, please be respectful and mindful to other members of the audience. Where other audience members do stand or dance during the Event and your view is restricted because you choose to remain seated or if they are taller than you, or you are otherwise disturbed by members of the audience entering/exiting their seat, you will not be entitled to any refunds or compensation.
4.6 Floor seating is not tiered, and no refund or compensation will be offered if your view is restricted as a result of this.
4.7 Please note that seats located on level 3 of Co-op Live are not recommended for those who have a fear of heights or suffer from vertigo. In these circumstances, alternative seats will not be offered or made available to persons who purchase these Tickets.
5. TICKETS
5.1 Tickets are not issued on a sale or return basis and cannot be cancelled or exchanged after purchase, other than in accordance with these Venue T&Cs and the terms of the Ticket Agent from which they are purchased. Please check your Ticket carefully as mistakes cannot always be rectified.
5.2 You must keep your Ticket safe and be able to present your Ticket at all times during an Event, even once you have entered the Venue. This includes being able to present an e-Ticket/mobile phone Ticket on a charged mobile phone, upon request.
5.3 Your Ticket may be invalidated if any part of it is corrupted, damaged, altered, removed or defaced. If you have a physical Ticket, removing the Ticket stub, defacing the barcode or any rips or tears in the Ticket will invalidate such Ticket. Tickets cannot be duplicated if lost or stolen and neither Co-op Live nor any Organiser will be liable for any lost or stolen Tickets.
5.4 Tickets may not be used for, or in connection with, any, competitions, promotions, advertising sweepstakes or for any other commercial purposes without the prior written consent of Co-op Live and the Organiser.
5.5 Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property of the Venue, Co-op Live, any Organiser, Ticket Agent or those otherwise featured on a Ticket or used in connection with any Event.
6. PURCHASING AND RESELLING TICKETS
6.1 We are authorised to sell Tickets to Events taking place at the Venue. Our authorised Ticket Agent is Ticketmaster (its authorised subsidiaries and sub-contractors). The Organiser may also have appointed its own authorised Ticket Agent(s) for the Event.
6.2 Please only purchase Tickets through the Co-op Live website https://www.cooplive.com or the official ticketing sites of our authorised Ticket Agent(s). If you are unsure whether a person offering Tickets for sale is an authorised Ticket Agent, please contact us at [email protected]. Please be aware that auction sites are not authorised ticket agents.
6.3 The resale/ticket exchange facility offered by Ticketmaster is the only official ‘fan to fan’ resale platform approved and endorsed by Co-op Live. Find out more on how to use the Ticketmaster resale platform. Save where an Organiser has its own official resale platform (and notifies you of the same), all other resale platforms are not authorised.
6.4 If you have, or suspect you may have been a victim of fraud when purchasing tickets, please contact us as soon as possible at [email protected] or report it to Action Fraud as soon as possible via https://www.actionfraud.police.uk/.
6.5 When purchasing Tickets, you may be restricted to a maximum number per: (i) person, (ii) payment method (credit or debit card) or (iii) household, and Ticket Agents will notify you of any caps before you finalise your booking. We reserve the right to request that Ticket Agents cancel any Tickets which we believe (acting in our discretion) were purchased in excess of any cap (as applicable) or were otherwise purchased in breach of these Venue T&Cs, without prior notice or refund.
6.6. If you have shared a Ticket with a third party in accordance with these Venue T&Cs and any Ticket Agent(s) and/or Organiser terms and conditions (for example to someone attending with you or through an official resale marketplace), you will not be able to retrieve or force the return of such Ticket, without the recipient of the Ticket returning it to your account, via our mobile app. Find out more information about how to transfer Tickets.
6.7 If you have any specific access requirements, please contact us at [email protected] before purchasing Tickets, to ensure that we can accommodate your requirements. Accessible seating may not be available unless it is arranged in advance.
6.8 We are entitled to seize and/or cancel any Ticket without notice and without refund or other compensation, which has been resold, attempted to have been resold or which has been purchased other than via an authorised Ticket Agent or (where applicable) the official ticket resale partner of Co-op Live or the Organiser. We may also seize and/or cancel, without refund, any Ticket purchased using (or suspected to be using) methods generated by a script, ticket bot, macro or automated devices. Information regarding the purchase of any such Ticket and its holder may be passed on to the relevant authorities.
6.9 Neither we nor any Organiser will be required to accept Tickets if we know or have reasonable grounds for believing that Tickets have been duplicated or purchased from any unauthorised agents or other unauthorised sources, including, ticket touts, or have otherwise been re-sold or transferred for commercial gain, or otherwise in breach of these Venue T&Cs and any terms and conditions specified by Organisers and/or Ticket Agents. We are entitled to refuse entry to any person holding such a Ticket, or to eject them from the Venue and/or the Event, without any liability and at our absolute discretion.
7. CO-OP PRE SALE
6.1 The Co-operative Group (“Co-op”) is the official pre-sale partner of Co-op Live and will have an exclusive Venue pre-sale right for Events at the Venue. Access to the Co-op pre-sale will only be available to those who have signed up to the Co-op membership scheme. To sign up to the membership scheme, please visit - http://bit.ly/40a8Zla.
8. AGE RESTRICTIONS AND YOUNG PERSONS
6.1 Events may be age restricted. It is the responsibility of the purchaser of the Tickets to check before purchasing the Tickets that they and the persons for whom they purchase the Tickets can comply with such age restrictions. If you attend an Event where age restrictions apply, and/or if you are claiming a concession, you must be able to provide photographic proof of identity and age or entitlement, as appropriate. We reserve the right to refuse entry, without refund, to any person who is unable to provide such photographic proof.
8.2 All children and infants must have a Ticket in order to attend an Event, unless otherwise specified on the Event details page during the booking process.
8.3 The following restrictions apply to all Events taking place at the Venue:
(a) children aged 14 or under must be accompanied by an adult aged 18 or over; and
(b) children under 16 may only enter the Event with seated Tickets and cannot enter the standing area. We will not be liable to refund any standing Tickets which have been purchased for children under 16.
8.4 It is your responsibility to check the suitability of an Event for any children in your party regardless of official age restrictions. This includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of an Event, including the behaviour of other audience members, causes offence to you, your guests or any children on whose behalf you have purchased Tickets.
8.5 We do not recommend subjecting children to loud music over a sustained period of time. Hearing protection is advised for Events taking place at the Venue and is advisable for any other Events where loud music is involved. A concert environment is not suitable for very young children.
8.6 Except for shows specifically aimed at children, accompanying adults should be confident that children within their party will not cause disruption to other audience members. Any disruption may result in you and your children being removed from the Venue without refund.
9. CONDUCT IN AND REMOVAL FROM THE VENUE
9.1 Failure to produce your Ticket and/or photographic ID on request for inspection at any time during an Event, may result in you being ejected from the Venue without a refund.
9.2 You are required to observe and comply with all rules and regulations shown on notices at the Venue and to comply with all instructions given to you by Venue stewards and staff at the Event. In case of an emergency please follow instructions and directions from stewards, staff and/or other officials.
9.3 We reserve the right to prohibit certain items from the Venue from time to time. Prohibited items include:
(i) any items which are or may be illegal (with anyone in possession of illegal items being liable for prosecution);
(ii) weapons, bladed/sharp articles, ammunition, explosives, horns, whistles, drums, fireworks, flags, flagpoles, inflatables, large umbrellas, glass bottles, flammable liquids in any container, laser pens, professional camera equipment, professional recording equipment, computer tablets, GoPros, iPads (or any similar device), illegal drugs, alcoholic beverages, animals (except for guide or assistance dogs), confetti, glitter bombs, balloons, wheeled footwear, helmets, full face masks and/or any other item which in our reasonable opinion may cause danger or disruption to any Event or to other visitors (regardless of whether or not such item is illegal or is carried for specific purposes);
(iii) any items which a performing artist, their management, or an Organiser request that we prohibit;
(iv) any banner or flag that we deem to contain material or slogans that are offensive, obscene, abusive or racist;
(v) religious symbols of faith, where certain conditions for entry (policy available on request and/or as otherwise determined within our discretion) are not met;
(vi) food and beverage (including containers for storing food and beverage), subject to the exceptions set out in section 10.1; and/or
(vii) other items which are otherwise prohibited pursuant to these Venue T&Cs, or which might be used as a weapon or compromise public safety.
9.4 Bags: You will be permitted to take an A4 size bag or smaller into the Venue. One bag is allowed per person. Backpacks, travel cases, laptop bags and large tote bags are NOT permitted to be brought inside the Venue.
9.5 It is your responsibility for keeping your personal possessions safe at all times whilst at the Venue. Co-op Live will have no liability for property that is lost, stolen or damaged and any items left with stewards are left at your own risk.
9.6 With the exception of guide or assistance dogs, no animals are permitted into the Venue. Customers wishing to attend with guide or assistance dogs are requested to contact us for at [email protected] for further information in advance of booking tickets for an Event.
9.7 Co-op Live reserves the right to: (i) eject or refuse entry into the Venue; (ii) exclude you from using and/or applying to purchase any Ticket in respect of a future Event held at the Venue; and/or (iii) terminate the contract for the purchase of any Ticket, in any of the following circumstances:
(i) you (or any person in possession of the relevant Ticket) breach or fail to comply with these Venue T&Cs and/or any terms specified by Organisers and/or Ticket Agents;
(ii) we reasonably believe you, your behaviour or any item that you are carrying might:
(a) pose a health and safety risk;
(b) affect the enjoyment of other visitors;
(c) affect the running order of the Event;
(d) cause damage to our interfere with the property of Co-op Live or the Organisers; and/or
(e) is illegal; and/or
(iii) you (or any person in possession of the relevant Ticket):
(a) try to bring into the Venue and/or refuse to leave a prohibited item (see section 9.3) with our stewards;
(b) refuse to be searched;
(c) smoke in any non-smoking areas (including the smoking of electronic cigarettes);
(d) are (or appear to be) intoxicated;
(e) deliberately misuse a Ticket (including the unauthorised sale, transfer or disposal to any person);
(f) display and/or distribute (whether for free or with a charge) any sponsorship, promotional or marketing materials, or any leaflets, signage or other materials containing religious or political messaging;
(g) throw any object or substance within the Venue that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse;
(h) enter any area to which spectators are not generally admitted without lawful authority or excuse (including but not limited to any backstage or prohibited areas);
(i) supply misleading or incorrect information in any Ticket purchase;
(j) fail or refuse to observe any COVID-19 prevention measures that may be in place;
(k) stand on seats or in walkways;
(l) climb on any part of the building structure;
(m) fail or refuse to observe the lawful instructions of the police or the Venue staff (including its representatives e.g., stewarding staff);
(n) fail to pay or default in respect of any sums owing to the Venue (or any third party) in respect of any Ticket or other sum (e.g., food and beverage); and/or
(o) when in the Venue, travelling to the Venue or being in the close vicinity of the Venue:
(i) use foul, obscene, offensive, homophobic, sexual, sectarian, racist and/or discriminatory language, gestures and/or behaviour of any kind;
(ii) engage in any abusive, dangerous, or other unacceptable behaviour;
(iii) chant anything of an indecent or racist nature;
(iv) fight, engage in and/or incite violence;
(v) commit any action that might lead to a breach of the licensing conditions applicable at the Venue; and/or
(vi) carry out any other conduct which is likely to bring the name or reputation of the Venue, its naming rights partner, or other commercial partners into disrepute.
9.8 For certain Events, we reserve the right to refuse entry to the Venue to anyone bringing in or wearing any sports team or any other branded attire.
9.9 You must not capture, record, log, transmit, play, issue, show or otherwise communicate, by digital or other means, any audio, visual or audio-visual material or data (“Material”) in relation to an Event or any persons at the Venue, nor may you bring into the Venue or use within the Venue (or provide to, facilitate or assist another person with) any equipment or technology that is capable of capturing, recording, logging, transmitting, playing, issuing, showing or communicating such Material. Any person in breach of this provision may have such equipment or technology seized, confiscated or destroyed and/or will be required to deliver up any tapes, films, disks, memory sticks or other recordings of the Material, without any compensation or payment to you.
Mobile telephones and other mobile devices are permitted within the Venue provided that: (i) they are used for personal, private and non-commercial use only; and (ii) no Material that is captured, logged, recorded, transmitted, played, issued, shown or otherwise communicated by a mobile telephone or other mobile device may be published or otherwise made available to any third parties, without the express written consent of Co-op Live.
9.10 You must leave the Venue quietly in consideration for our neighbours. Any failure to do so may result in you being refused entry to, or permission to purchase Tickets to, future Events.
9.11 Should you experience any problems whilst at the Venue please contact the nearest steward so that every reasonable effort can be made to resolve the issue prior to, or during the Event you are attending. Complaints are very difficult to resolve after the Event.
10. FOOD, BEVERAGE & MERCHANDISE
10.1 No food or drink may be brought to the Venue (except in limited circumstances on proven medical grounds) unless otherwise notified at our discretion. A variety of food and/or beverages will be available for purchase within our Venues.
10.2 Bottle tops may be removed from all bottles purchased from concourse outlets or bars at the Venue and cans may be opened. This is to reduce the risk of them becoming rolling trip hazards or being used as missiles. Purchased drinks may be required to be decanted into paper cups.
10.3 We operate a “Challenge 25! Policy” on the purchase of all alcohol and vaping products and you may be asked for photographic ID. We reserve the right to refuse to serve you alcohol or vaping products if you do not have valid photographic ID. By purchasing alcohol and vaping products via Co-op Live app, you are confirming that you are over the age of 18. You may be asked to produce identification to confirm your age upon collection.
10.4 We reserve the right to refuse to serve you alcohol if, in our reasonable opinion, we believe that you are intoxicated or are likely to become intoxicated if we serve you further alcoholic beverages.
10.5 Please be aware that all dishes are prepared in an environment that may contain nuts, seeds, gluten or lactose and that all dishes may have some traces of these or other allergens. Full allergen information is available to guests upon request, please just ask a member of staff on the night.
10.6 Official merchandise is only usually available from specified outlets within the Venue. Please do not purchase any goods or merchandise from any unofficial traders or venders outside or away from the Venue.
10.7 You are not permitted to sell or offer for sale or distribute any items whilst at or in the surroundings of the Venue including, merchandise, Tickets, food, beverages, cigarettes or smoking materials, newspapers or magazines.
11. CANCELLATION, POSTPONEMENT AND ALTERATIONS
11.1 It is your responsibility to check the Co-op Live, Event or Ticket Agent website for news of any cancellation, postponement or alteration of the Event. Information on such matters will be made available on behalf of the Organiser as soon as reasonably practicable on the Co-op Live website at https://www.cooplive.com/ and/or physically at the Venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation or alterations may arise immediately prior to an Event.
11.2 Co-op Live or an Organiser may make alterations to Events which are not material in nature. A material change is judged by reference to the nature and billing of each Event and no refunds will be available in respect of non-material alterations.
11.3 A “material” change is a change to an Event which; in the reasonable opinion of Co-op Live or the Organiser, makes the Event substantially different to the Event which purchasers of the Ticket would reasonably expect to attend. For example, changes to performance times, supporting acts and the use of understudies in a theatre performance will not be a material change. Events which are festivals or themed events are judged by reference to the overall theme rather than the individual act scheduled to appear. This includes Events which have multiple artists and/or where the Event name does not include reference to any specific act. In these cases, no scheduled acts may be considered as headline acts, regardless of their relative fame or prominence in the billing.
11.4 If an Event is cancelled, postponed or materially altered, you may be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised Ticket Agent from whom you purchased your Ticket(s). Please contact your Ticket Agent to request all refunds. Any booking, service or administration fees charged by the Venue are non-refundable.
11.5 If an Event is postponed or re-scheduled, your original Ticket will entitle you to attend the postponed or re-scheduled Event, save where we re-issue such Ticket. It is your responsibility to check the date and time for any postponed or re-scheduled Event.
11.6 Save for refunds made at the Venue box office, no refunds will be issued directly to you by Co-op Live or the Organiser of any Event. Refunds for cash purchases made at Venue’s box office will be made available by cheque/ BACS transfer. Ticket Agents may not make a refund if you fail to follow the instructions provided within the timeframes notified in their terms and conditions.
12. LIABILITY
12.1 Subject to section 12.2 below, if we breach our obligations to you under these Venue T&Cs or if we are negligent and, as a result, you suffer any loss or damage in connection with your visit to the Venue:
(i) we will only be liable for your loss or damage up to an amount equal to the face value of the Ticket purchased by you for the Event you are attending (if any); and
(ii) we will not be liable to you for any losses or expenses incurred in connection with your visit to the Venue, any Event, or its cancellation postponement or changes. We will not be liable to you for the cost of any travel, accommodation or hospitality arrangements made in connection with any Event or visit, or any other indirect or consequential loss or damage, include loss of enjoyment or disappointment.
12.2 We shall have no liability to you in the event the above loss is caused by a “Force Majeure Event”. For the purposes of these Venue T&Cs, “Force Majeure” means any cause beyond our or the Organiser’s reasonable control, including, any act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, epidemic, pandemic (including COVID-19), royal death, national mourning (including as a result of a royal death), theft of essential equipment, malicious damage, strike, lock out, extreme weather, medical emergency, artist injury or illness, national defence requirements or acts or regulations of national or local governments.
12.3 Nothing in these Venue T&Cs shall be construed as excluding or restricting our liability for death and/or personal injury caused by our negligence or for any other form of liability that may not be excluded or limited as a matter of English law.
13. DATA PROTECTION
13.1 You acknowledge and agree that we will hold and process data relating to you, which may include personal data, for administrative, security and legal purposes. The personal data provided shall be collected, processed, stored and transferred in accordance with the Data Protection Act 2018 and the General Data Protection Regulation ((EU) 2016/679) and the Venue privacy policy (available on the Website here) (the “Privacy Policy”).
13.2 In particular, we may share your personal data, including your name, date of birth, photograph, contact details and information about ticket purchases (including payment details and the names of ticket holders) with law enforcement authorities for the purpose of identifying and preventing illegal, violent and antisocial behaviour. We may also share your data in order to support with the handling of enquiries and to allow for rapid identification in the event of incidents including health emergencies and general crowd control emergencies. For more information on how we process your data and who we share it with, please consult our Privacy Policy.
13.3 All attendees agree that Events are public and that their appearance and actions inside and in the perimeter of the Venue are public in nature and that they shall have no expectations of privacy at Events. All persons who purchase a Ticket and enter the Venue acknowledge that CCTV and film cameras may be present (including by the police and/or security staff and filming and/or photography of the Event by Co-op Live and/or the Organisers).
13.4 All persons who purchase a Ticket and enter the Venue acknowledge that photographic images and/or video recordings and/or feeds (and/or stills taken from video recordings) may be taken of them and by purchasing a Ticket and/or attending the Venue you give your express consent to all such filming and to your actual or simulated likeness being included within any film, photograph, audio and/or audio-visual recording (“Footage”). All rights (including copyright and moral rights therein) in such Footage will be owned by us, the Organiser or the relevant third party and you agree that any such Footage may be used and/or exploited by us, our contractors and/or the Organiser in any and all media for any purpose at any time throughout the world, including (with the exception of CCTV or security Footage) within the Venue and/or for commercial or promotional purposes, such as merchandising, souvenir photographs or DVDs, without payment or compensation to you.
13.5 It is illegal to infringe copyright and you must not (and must not allow any person to) use or reproduce any Footage without our consent, including permitting any person to apply Footage to any goods or services.
14. GENERAL
14.1 To the fullest extent permitted by law, we shall be entitled to assign any and all of our rights and obligations under these Venue T&Cs, provided that your rights are not adversely affected.
14.2 If any provision of these Venue T&Cs is found by a court, tribunal or administrative body of competent jurisdiction to be invalid or unenforceable for any reason, the invalid or unenforceable provision shall be severed or amended in such a manner as to make the rest of the provision(s) and remainder of these Venue T&Cs valid and enforceable.
14.3 Any use of the words ‘including’, ‘include’, ‘in particular’, ‘for example’, or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase, example or term that follows.
14.4 No act, delay or omission in enforcing any right or remedy under these Venue T&Cs shall be deemed a waiver of that, or any other right or remedy.
14.5 These Venue T&Cs are governed by English Law and any disputes arising under them are subject to the exclusive jurisdiction of the Courts of England and Wales.